Frequently Asked Questions
Shipping & Delivery
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Do you offer international shipping? We certainly do! We want our drinkware to reach you wherever you are, which is why we proudly offer Free Worldwide Shipping to the US, Canada, Australia, and beyond.
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When can I expect my Hydro Buddy to arrive? After a brief processing time of 1-3 business days, your package will be on its way. Standard global delivery typically takes between 7 to 14 business days. We will send you a tracking link so you can follow its journey to your doorstep.
Product & Care
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How does the insulation perform? Beautifully. Behind our minimalist exterior is premium, heavy-duty thermal technology. Your iced lattes will stay chilled for up to 24 hours, and your hot teas or coffees will remain comfortably warm for up to 12 hours.
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Will the exterior sweat or ruin my wooden desk? Not at all. Our double-wall vacuum insulation means the exterior remains completely sweat-free, protecting your hands, your bag, and your furniture.
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How should I care for my drinkware to maintain its finish? To preserve the elegant, modern vintage finish of your Hydro Buddy, we highly recommend gentle hand-washing with warm, soapy water. Please avoid harsh abrasives. The lids and reusable straws, however, can safely go in the top rack of your dishwasher.
Returns & Support
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What if I change my mind? We want you to love your Hydro Buddy. If the style or fit isn’t quite right, we gladly offer a 30-day return policy. Simply reach out to us within 30 days of receiving your item, and we’ll guide you through the seamless return process.
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How do I get in touch with customer care? We are always here to help. You can drop us a message at support@hydrobuddy.store, and our team will get back to you with a warm and prompt response.